Cancellations & Refunds policy

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail fitoortravel@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the cancellation request approval. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions:

CANCELLATIONS BY CUSTOMERS/CLIENTS

Customers or Clients who wish to cancel must inform us in writing signed by the lead passenger on the booking form. Cancellation will take effect on the date the cancellation request is received and the following general cancellation charges will apply.

PRIOR TO DEPARTURE

PERCENTAGE OF CANCELLATION CHARGE ON PACKAGE PRICE

• More than 60 days

• 10% of the tour price

• 60 days -31 days

• 25% of the tour price

• 30 days-15 days

• 50% of the tour price

• 14 days - 1 day

• 100% of the tour price

• On the day of departure

• 100% of the tour price

• Air ticket / Hotel

• 100% in case of non-refundable ticket / Hotel Room

• Once the travel vouchers are issued, the above refund policy will not be applicable and there will be no refund

CANCELLATIONS BY US

We reserve the right to cancel or amend any confirmed bookings in any circumstances. However; we will not cancel any guaranteed departure product except in unusual circumstances of force majeure defined here as war, threat of war, riot, civil strife, terrorist activity, natural disaster or nuclear disaster, adverse weather conditions, flight cancellation or any other circumstances beyond control of us. If we are forced to cancel the booking or anyway change in the tour due to unlikely events like the one mentioned earlier, no compensation or services will be delivered to the customer or not liable to refund the customer.

In events where we are unable to provide the tour booked apart from the reasons mentioned above, we will return the amount paid by the customer based on the cancellation policy as per the product (less any insurance premiums paid) or offer an alternative date or holiday of comparable standards. In such circumstances, holiday offered for alternative date or comparable standards, the difference in amount has to be paid by the customer. Since it is not possible to directly inform the customers about the changes or amendments that we are making, customers should ensure themselves to visit our website periodically. We reserve the right to make changes that are not significant and to correct minor or obvious errors in customer’s booking details at any time without any liability to the customer.

Any requested change cannot be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the customer, close relative or friend, redundancy or jury service and the ticket has been booked, it will not be possible to transfer the booking to another person or change the departure date or tour of similar standard, but company may take account of the sincerity of the situation to resolve the issue in favour of the customer. We will not pay fees charged to the customer by the customer’s bank for processing the credited amount. Once hotel reservations have been confirmed, Fitoor Travel Private Limited reserves the right to substitute hotels listed with others of similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail fitoortravel@gmail.com